I design enterprise products that make complex work easier, faster, and more trustworthy.
I focus on enterprise SaaS, workflow automation, AI-powered product experiences and platform adoption. My strength is simplifying complex systems into clear, human-centered journeys.
17+ years in enterprise UX
I'm a Senior Product Designer with deep experience across enterprise SaaS platforms, workflow automation, AI-powered product design, and ServiceNow platform experiences.
My work focuses on turning ambiguous product ecosystems into clear, scalable experiences for complex organizations. I partner closely with product managers, engineers, researchers, platform teams, and executives to connect design decisions to adoption, operational efficiency, and measurable customer outcomes.
I bring a systems mindset to UX: mapping roles, permissions, states, platform dependencies, service constraints, and success metrics before translating them into polished, accessible product experiences.
Where I create leverage
AI product UX
Designing prompt-based, agent-assisted, and model-driven workflows that feel explainable and controlled for enterprise users.
Platform and systems design
Structuring complex service states, eligibility rules, integrations, and workflows into coherent product experiences.
Adoption and onboarding
Creating activation journeys that improve time-to-value, reduce support friction, and guide users toward meaningful first outcomes.
Cross-functional leadership
Building alignment through journey maps, service blueprints, prototypes, design reviews, and decision-ready product narratives.